Pushing My Buttons

So this is a long time pet peeve, but recently I have seen a load of these in succession. I am sure a lot of people who know me are going to read this and think “He’s talking about me”. Truth is there is no one person I am pointing my finger at. Let me […]

Anaphora? I hardly knew her.

One of common requests for conversation is being able to understand the running topic of a conversation. For example: USER: Can I feed my goldfish peas? WATSON: Goldfish love peas, but make sure to remove the shells! USER: Should I boil them first? The second response “them” is called an “anaphora”. The “them” refers to the […]

Speech to Text and Conversation

I thought I would take a moment to play with Speech to Text and a utility that was released a few months ago. The Speech to Text Utils allows you to train S2T using your existing conversational system. To give a quick demo, I got my son to ask about buying a puppy. I set up […]

Improving your Intents with Entities.

You might notice that when you update your entities that Conversation says “Watson is training on your recent changes”. What is happening is that Intents and Entities work together in the NLU engine. So it is possible to build entities that can be referenced within your intents. Something similar to how Dialog entities. Work. For […]

Prioritizing Intents

A common question that comes up is how to handle where the end user makes two utterances, but you only want to take action on one. The most common being someone saying hello, versus saying hello with a question. You would want the question to take priority. It’s very easy to do. You just do […]

Conversing in three dimensions.

There is one feature of Conversation that many people don’t even factor in when creating a conversational system. Let’s take the standard plan to spell it out. Unlimited API queries/month Up to 20 workspaces Up to 2000 intents Shared public cloud Yep, you have 20 workspaces to play with! Most people starting off just use […]

Message shaping

While the cognitive ability of Conversation is what sets it apart from other chat bots, the skills in message shaping can even the odds. It is a common technique used in customer support when you need to give a hard message. From a Conversation point of view, it allows you to dramatically reduce the level […]