Speech to Text and Conversation

I thought I would take a moment to play with Speech to Text and a utility that was released a few months ago. The Speech to Text Utils allows you to train S2T using your existing conversational system. To give a quick demo, I got my son to ask about buying a puppy. I set up […]

Improving your Intents with Entities.

You might notice that when you update your entities that Conversation says “Watson is training on your recent changes”. What is happening is that Intents and Entities work together in the NLU engine. So it is possible to build entities that can be referenced within your intents. Something similar to how Dialog entities. Work. For […]

Prioritizing Intents

A common question that comes up is how to handle where the end user makes two utterances, but you only want to take action on one. The most common being someone saying hello, versus saying hello with a question. You would want the question to take priority. It’s very easy to do. You just do […]

Conversing in three dimensions.

There is one feature of Conversation that many people don’t even factor in when creating a conversational system. Let’s take the standard plan to spell it out. Unlimited API queries/month Up to 20 workspaces Up to 2000 intents Shared public cloud Yep, you have 20 workspaces to play with! Most people starting off just use […]

Message shaping

While the cognitive ability of Conversation is what sets it apart from other chat bots, the skills in message shaping can even the odds. It is a common technique used in customer support when you need to give a hard message. From a Conversation point of view, it allows you to dramatically reduce the level […]

New System Entities feature

If you have gone into your conversation service since yesterday, you will find you have a new feature called System Entities. For the moment you only have number, percentage  and currency recognition. For this introduction I am just going to use @sys-number entity to make Watson do simple math. First let’s train Watson about the […]

The road to good intentions.

So let’s talk about intents. The documentation is not bad in explaining what an intent is, but doesn’t really go into its strengths, or the best means to collect them. First the important thing to understand with intents. How Watson perceives the world is defined by their intents. If you ask Watson a question, it […]

Building a Conversation interface in minutes.

I come from a Java development background, but since joining Watson I’ve started using Python and love it. 🙂 It’s like it was made for Conversation. The Conversation test sidebar is handy, but sometimes you need to see the raw data, or certain parts that don’t show up in the side bar. Creating a Bluemix […]

Dealing with off topics.

When building a conversational system, how you handle off topics tends to swing one way or the other for people new to it. They either totally forget about handling chit-chat/off topic. This leads to the system feeling stupid to the end user, even if it has a high accuracy. Or feeling like a search engine. […]

Using counters in Conversation.

In Watson Dialog the use of counters was pretty easy. In Conversation it is as well, but not as intuitive yet. Here I am going to explore three methods of building and using a counter. First to create a counter, you need to go to advanced mode in your node. You can then type in […]