Message shaping

While the cognitive ability of Conversation is what sets it apart from other chat bots, the skills in message shaping can even the odds. It is a common technique used in customer support when you need to give a hard message. From a Conversation point of view, it allows you to dramatically reduce the level […]

New System Entities feature

If you have gone into your conversation service since yesterday, you will find you have a new feature called System Entities. For the moment you only have number, percentage  and currency recognition. For this introduction I am just going to use @sys-number entity to make Watson do simple math. First let’s train Watson about the […]

The road to good intentions.

So let’s talk about intents. The documentation is not bad in explaining what an intent is, but doesn’t really go into its strengths, or the best means to collect them. First the important thing to understand with intents. How Watson perceives the world is defined by their intents. If you ask Watson a question, it […]

Building a Conversation interface in minutes.

I come from a Java development background, but since joining Watson I’ve started using Python and love it. 🙂 It’s like it was made for Conversation. The Conversation test sidebar is handy, but sometimes you need to see the raw data, or certain parts that don’t show up in the side bar. Creating a Bluemix […]

Migrating from NLC and Dialog

For those of you who have been using NLC, you may be asking “Why bother to migrate?”. Well one advantage is that you can download the questions you put in. To migrate is painfully simple. Import your CSV file and you are done. Don’t touch the dialog section. Then for your JSON make sure you […]